Privacy policy

Last Updated: May 2026

At Chakra Industries, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with our online store.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or shop from Chakra Industries, we may collect the following types of information:

Personal information, such as your name, email address, phone number, billing address, shipping address, and order details.

Payment information, such as payment method details processed securely through our payment providers. We do not store your full payment card details.

Website usage information, such as your browser type, device information, IP address, pages visited, time spent on our website, and how you interact with our store.

Customer support information, such as messages, questions, feedback, or any details you provide when contacting us.

How We Use Your Information

We use your information to:

• Process and deliver your orders

• Send order confirmations, shipping updates, and customer support messages

• Respond to your questions or requests

• Improve our website, products, and customer experience

• Detect, prevent, and reduce fraud or security risks

• Send promotional emails only when you choose to receive them

• Meet legal, tax, and business record requirements

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website performance, and support marketing or advertising features.

You can choose to disable cookies through your browser settings. Some website features may not work properly if cookies are turned off.

How We Share Information

We only share customer information when needed to operate our store and provide services. This may include sharing information with:

• Payment processors

• Shipping and delivery providers

• Website hosting and e-commerce platforms

• Email and customer support tools

• Marketing or analytics services, if enabled

• Legal or regulatory authorities, when required by law

We do not sell your personal information for money.

Shopify and Third-Party Services

Our store is powered by Shopify. Shopify may collect and process customer information to help us operate our online store, process payments, manage orders, and provide checkout services.

Some third-party apps or services used on our website may collect information according to their own privacy policies. We recommend reviewing their policies if you interact with third-party tools, payment options, or external links.

Email Marketing

If you sign up for our emails, we may send you updates about products, offers, or store news. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online system is completely secure, and we cannot guarantee the absolute security of information shared over the internet.

Data Retention

We keep your personal information only as long as needed to complete orders, provide customer support, maintain business records, comply with legal requirements, and resolve disputes.

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate information

• Request deletion of your personal information

• Opt out of marketing emails

• Ask questions about how your information is used

California residents may have additional privacy rights under the California Consumer Privacy Act, including rights to know, delete, correct, and opt out of certain sharing or sale of personal information.

To make a privacy request, please contact us at:

Email: support@chakraindustries.co

Children’s Privacy

Chakra Industries does not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information through our website, please contact us so we can take appropriate action.

Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or privacy practices. Any updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Chakra Industries
Email: support@chakraindustries.co